Interests: Service Innovation and Service Design Methodologies, IS/IT Service Co-production and Value Co-creation; Emerging Technologies in Information Systems, Smart and Sustainable Information Systems and Society Issues, Smart Assisted Living in Healthcare, Digital Transformation and Digitalisation (i.e., Industry 4.0, Creative Industries, Manufacturing), Business analytics and Business Intelligent Systems, Data Mining and Big Data Analytics, System Analysis and Design, Learning Analytics in Higher Education Institutes (HEI), Information Security, ERPs and Decision Support Systems